- Forms of payments you accept?
- Is safe to use my credit card or debit card?
- Can I order by phone?
- Can I order by E-mail?
- Can I order without a credit card?
- How long until my order arrives?
- Can I receive my order faster?
- How do I check my order status?
- Do you ship internationally?
- Do you sell wholesale products?
- Do you back orders?
- How much does shipping cost?
- Can I have satisfaction guarantee?
--------------------------------------------------------------------------------------
Shopping FAQ'S
Forms of payment you accept?
Currently we accept:
1. Credit Cards:
Visa
MasterCard
Discovery
2. Money Orders
3. Wire transfer of funds on international orders.
Is it safe to use my credit card or debit card?
Is it safe to shop at Alvarez Enterprises.com Click Credit Card Security for details. All credit cards orders are safe and secure. backed by our Safe Secure Shopping guarantee.
Can I order by phone?
Yes! Please call one our customer service representatives at (562) 630-7836
Can I order by E-mail?
Yes send us via E-mail your order with your billing address and we will contact you, to inform you how to make the payment.
Can I order without a Credit Card?
Yes! you can E-mail or fax us your order and pay by money order.
How long until my orders arrives?
All orders to be shipped to a U.S. address are normally fulfilled within 2 business days.
Shipping FAQ'S
Can I receive my order faster?
Yes! As soon as the product is ready for shipping. We can ship third day delivery, second day delivery or next day delivery to meet a deadline per your request at the time you ordered.
How do I check my order status?
You should receive a same-day e-mail confirmation of your online order and a second e-mail confirmation of shipment when your order is filled. If you have any questions about the status of your order, please contact us. Please be sure to include your billing name address. Generally we strive to ship all orders within 24 to 48 hours. with many items being shipped the day you place your order. we maintain a record of all items, including tracking numbers.
Do you Ship Internationally?
Yes! We ship to all countries. Additional shipping charges, tariffs, duties, etc. maybe due upon delivery.
Do you sell wholesale products?
Yes! If you are interested in wholesale products, you should contact us for information.
Do you back orders?
Yes. we can do back orders. When we are temporarily out of a particular item. if a item is out of stock we will notify you as soon is possible, asking"...Would you like another item?
How much does shipping cost?
Shipping and handling fees are based upon costs incurred. We offer a full array of products in several differing categories, resulting in a lot of variables in shipping charges. No one knows exactly what shipping charges will be until the item is packaged, weighed and rates tabulated according to your particular needs.
So we strive to treat our customers as we want to be treated, like, saving you as much money as possible on shipping and handling charges, whenever possible.
Shipping methods available are:
United Parcel Service ( UPS )
1. Ground Delivery
2. Third day Delivery
3. Second day Delivery
4. Next day Delivery
Do you have Satisfaction Guarantee?
100% Satisfaction Guarantee. We will gladly refund, exchange or credit any unused merchandise, (less shipping and handling) if returned to us within 15 days of purchase in original box and packing. All return must be accompanied by return authorization form via UPS/MAIL, retains full discretion in granting refund, exchange, or credit request upon expiration of 15-day return period. A restocking fee of 15% may apply,